Unit Knowledge Guide-PSPGEN046 Undertake research and analysis CUA aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Units of competency AURETH004 Diagnose and repair traction motor speed control systems in battery electric vehicles AURETH005 Diagnose and repair high voltage traction motors in battery electric vehicles AURETH006 Diagnose and repair auxiliary motors and associated components in battery electric vehicles AURETH008 Diagnose and repair HVAC and rechargeable energy storage cooling systems in battery electric vehicle AURETH009 Diagnose and repair DC to DC converters in battery electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS309 Maintain business records TAEDEL301 Provide work skill instruction TAEDES401 Design and develop learning programs TLIC1051 Operate a commercial vehicle TLIC3036 Apply safe car driving behaviours TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills TLIL2060 Complete induction to the transport industry TLIL4009 Manage personal work priorities and professional development TLIM0001 Conduct learner driver training TLIM4001 Develop safe car driving behaviours in others If you require RPL Kits with comprehensive benchmarking

Units of competency MSS017010 Determine process loss through mass or energy balancing * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and test response equipment AHCNSY302 Receive and dispatch nursery products FWPCOT2255 Store materials FWPCOT2254 Maintain chainsaws If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-PSPGEN046 Undertake research and analysis CUA aggressive or abusive customers SIRXECM002Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner