Learning and Assessment Kit-CPC31420 Certificate III in Construction Waterproofing MSM aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective Units ICTPRG535 Build advanced user interfaces ICTNWK538 Install and maintain valid authentication processes BSBSTR601 Manage innovation and continuous improvement ICTPRG549 Apply intermediate object-oriented language skills ICTNWK603 Plan

Core units AHCIRG219 Assist with low volume irrigation operations AHCIRG221 Assist with pressurised irrigation operations AHCWHS201 Participate in work health and safety processes Elective units AHCIRG220 Assist with surface irrigation operations AHCIRG222 Assist with pump and flow control device operations AHCSOL202 Assist with soil or growing media sampling and testing AHCWRK209 Participate in environmentally sustainable work practices AHCDRG202 Maintain drainage systems AHCMOM203 Operate basic machinery and equipment AHCPER209 Recognise characteristics of integrated plant and animal systems AHCWRK204 Work effectively in the industry AHCWRK205 Participate in workplace communications AHCWRK208 Provide information on products and services CPCPCM2040A Read plans and calculate plumbing quantities CPCPCM2043A Carry out WHS requirements CPCPCM2047A Carry out levelling If you require RPL Kits with comprehensive benchmarking

Units of competency BSBPMG531 Manage project time BSBSTR601 Manage innovation and continuous improvement BSBSTR501 Establish innovative work environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CPC31420 Certificate III in Construction Waterproofing MSM aggressive or abusive customers SITXINV006Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to