Learning and Assessment Kit-MSFGN3004 Resolve quality and compliance issues MSM Core units AURACA001 Respond to

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

Units of competency SISSSCO015 Prepare participants for sport competition SISSSCO003 Meet participant coaching needs SISSSCO005 Continuously improve coaching skills and knowledge SISSSCO013 Coach sport participants up to an advanced level * We can develop additional elective units that are not listed on request (Please contact us for further information)

determine the cause and rectify excessive emission levels on diesel engine systems RIIDES305D Inspect

ethics and privacy in an ICT environment ICTPMG609 Plan and direct complex ICT projects ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTDBS501 Monitor and improve knowledge management system ICTDBS601 Build a data warehouse ICTDBS602 Develop a knowledge management strategy ICTICT604 Identify and implement business innovation ICTICT605 Implement a knowledge management strategy ICTNWK601 Design and implement a security system BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Mapping documents linking LLND performance to ACSF indicators and foundation skill outcomes

Learning and Assessment Kit-MSFGN3004 Resolve quality and compliance issues MSM Core units AURACA001 Respond toOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to