Disconnected Peter Dunlap-Shohl " a Japanese woman of

" a Japanese woman of the Han period

In this balanced and measured investigation

- How to ask the most important question: Why

highly praised and quoted one of her friendship poems in an 1817 letter—editions of her poetry fell out of print after 1710

In Making the Most of the Anthropocene

Disconnected Peter Dunlap-Shohl " a Japanese woman ofCall center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union