The Paradox of Excellence: How Great Performance Can Kill Your Business AUTH-12806859 the twin fulcrums on which

the twin fulcrums on which pivot the hopes of the future

As her poems reflect on popular romantic ideas about the past

Maine has witnessed some strange events and unusual visitors over the years

They were star-crossed warrior lovers whose passionate affair changed history and gave rise to the nation of Israel

Author: Addison Bell

The Paradox of Excellence: How Great Performance Can Kill Your Business AUTH-12806859 the twin fulcrums on whichAre you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High performance companies unwittingly create unrealistic customer expectations that become impossible